Online, customers are king

So many insights were shared at last night at DirecTV HQ, in El Segundo, during the Social Media Club Los Angeles event; all about online customer service. I have to say that the DirecTV facility has had a quite the fancy makeover since the last time I was there (in 2008). I didn’t take photos of the interior but I felt like I was in a huge futuristic pod of sorts as I passed through the lobby. The corridors were adorned with a floor to ceiling screen that took up an entire wall which was a little disorienting to walk through, but I survived. The conference room set up was pretty amazing and the refreshments were not too shabby.

Read all about the event on the Social Media Club LA blog.

For more you can follow the conversation by searching for #SMCLA on Twitter.

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About madeline

a digital media pro w/ lots to learn. just the way i like it. i read, learn, and do things to make my inner kid proud (via A Mad Vox podcast, coming soon). View all posts by madeline

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